Liwet is a a full service facilities management and technical consulting services firm specializing in Corporate Administration, Operating, Maintenance, Technical and Management Services.
Our Mission
To offer our customers quality, reliable and cost effective services that best fit their needs.
Our Vision
To become leaders in our market by being the most competitive provider of Corporate Administration, Operating, Maintenance, Technical and Management Services.
Corporate Goals and Objectives
-To expand our market share based on price, quality and customer service.
-To develop alliance with manufacturers with the best quality, most reliable and cost-effective products.
-To attain lower overall costs than our competitors.
-To develop our network of quality area dealers in our territory.
-To achieve technological superiority.
-To achieve a minimum net sales growth rate of 10% per year.
-To respond to changing industry & competitive conditions .
CUSTOMER SERVICE
Of paramount importance within our organization is customer service. Through the utilization of our facilities support teams, innovation, technology and coupled with our vendor partnership teams, Liwet provides our customers with productive employees and well maintained, efficient operating assets.
Liwet has gained a reputation for quality, professionalism, consistency, commitment, responsiveness and value. Our leadership supports our team members from the ground up which combine to embrace and form a cohesive partnership with our customers.
All facilities managers, building engineers, technicians and facility support teams providing facilities engineering and maintenance services are employed by Liwet and are not contracted or out-sourced. We take great pride in our associates and the high degree of talent and customer service attitude they possess.
Liwet's hiring process is the most critical step when staffing a facility assignment. We understand the value of the partnership approach when hiring team members within our organization. We select team members with quality decision making skills, industry knowledge, experience and teamwork, common sense and a desire to continue to learn and grow within our organization.
Liwet is "Customer Focused" with an emphasis on "Quality Service". We have responded to the challenge of corporate restructuring through associates well trained and focused, including strong and effective communication and leading edge technology, which ensures the growth and prosperity of our customers and associates that we serve.
Process improvement at its best requires human integrity and ingenuity, increased skills and technological creativity. Our investment in people ensures a continued process improvement in all core operating areas that support our facility services.
We believe that our team members and vendor partners are our greatest assets. We provide the resources, tools and on the job technical reinforcement so that our customers, team members and vendor partners can raise the bar of customer service and increase the value of our customers assets while reducing operating expenses.
Liwet leadership is from the ground up and not the top down. We empower our facility support teams to build teamwork, take ownership of our customers facility operations, embrace and understand our customers culture and make decisions that are in the best interest of our customers.
PERFORMANCE MEASUREMENT
Performance measurement is the cornerstone of the operational tools and information used by Liwet for making relevant, timely and accurate decisions for improving the quality and level of service. It is all the methods for gauging and recording the level of satisfaction with the client as well as for measuring Liwet's performance.
Liwet understands the effectiveness of our processes must be measured against how effectively they bring out their end results within the context of our mission, company vision and customer expectations. This means that we are constantly vigilant to appraising each process step for integrity, professionalism, efficiency and degree of contribution to the end goal of our customers.
